Use of Malayalam IPTV service and this website constitutes
acceptance of our Terms of Use and Privacy Policy.
Copyright Malayalam IPTV., All rights reserved.


Terms of Use

Acceptance of Terms of Use
    These Terms of Use govern your use of the Malayalam IPTV service and website. By using, visiting, or browsing the Malayalam IPTV service or website, you accept and agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, you should not use the Malayalam IPTV service or website. These Terms of Use are an ongoing contract between you and Malayalam IPTV and apply to your use of the Malayalam IPTV service and website. These Terms of Use affect your rights and you should read them carefully.
Changes to Terms of Use
    Malayalam IPTV, reserves the right, from time to time, with or without notice to you, to change these Terms of Use in our sole and absolute discretion. The most current version of these Terms of Use can be reviewed by clicking on the "Terms of Use" located at the bottom of the pages of the Malayalam IPTV website. The most current version of the Terms of Use will supersede all previous versions. You can see changes from previous versions of the Terms of Use by clicking here if any.
Privacy
    Any personally identifying information submitted through the Malayalam IPTV service or on the Malayalam IPTV website is subject to our Privacy Policy, the terms of which are incorporated herein. Please review our Privacy Policy to understand our practices. The date of any changes to our Privacy Policy will be noted at the bottom of our Privacy Policy.
How Our Service Works
    Malayalam IPTV is an online IPTV subscription service providing its members with access to television and comprehensive library of motion pictures from Indian sub-continent, and other audio-visual entertainment ("Serials/Sop-Opera/Live-Shows etc") content on standard definition streamed over the public Internet. We offer a variety of membership plans at varying price levels, including special promotional plans or memberships with limitations on the number of TV-channels/movies during a month. Under Movies List, members select movies at our website, they will show-up on Set-Top-Box menu for live streaming and user may also instantly watch certain movies on your personal computer or, on certain membership plans, through a Malayalam IPTV ready device.

    We reserve the right in our sole and absolute discretion to make changes from time to time and without notice in how we operate our service. Any description of how our service works should not be considered a representation or obligation with respect to how the service will always work. We are constantly making adjustments to our service and often these adjustments are not completely captured within these Terms of Use.
  • TV/VOD Stream Delivery Speed

    We utilize a nationwide network of local broad-band providers to send and receive Video you have selected to rent through the subscription. Based on performance data from the broadband provider and our own analysis, we have determined that the large majority of our members are able to receive their Video at 1Mb/Sec bit rate are higher to view un-buffered video.

  • Plans and Contract Restrictions:

    Affordable Plan has the following restrictions: Since our STB is rented to you for a period of 6 months to recover the cost of device $59.99 (subsidized price) we have devised this plan to make it more affordable for Malayalam IPTV customers. We expect our customers to honor the commitment for 6 months in-order for us to recover the cost of the device supplied for your viewing of Malayalam IPTV content. The customer shall become the owner of the STB after 6 months payment. Customer can put on hold the service for a maximum period of three months by paying $4.99 per month.

    WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL-MONTH MEMBERSHIP PERIODS OR UNWATCHED Content. To cancel, login into account under MalayalamIPTV.net, choose “Your Account” page and follow the instructions for cancellation under the heading "Cancel Membership." Taxes charged will not be refunded.

    Bandwidth requirement: We stream all the channels and videos at 1.5 mb bit rate depending on still vs action oriented sequences in the video stream. Hence for uninterrupted service 1.5 mb internet bandwidth with unlimited downloads is required.
    Membership and Billing
    You can find the specific details regarding your membership/plan charges with Malayalam IPTV at anytime by clicking on the "Your Account" link, located at the top of the pages of the Malayalam IPTV Web site.

  • Billing

    By starting your Malayalam IPTV membership, you are expressly agreeing that we are authorized to charge you a monthly membership fee, any applicable tax and any other charges you may incur in connection with your use of the Malayalam IPTV service to the Payment Method you provided during registration (or to a different Payment Method if you change your account information). Additional charges may include gift subscription purchases you make, movies you rent from your STB on-demand request. As used in these Terms of Use, "billing" shall indicate either a charge or debit, as applicable, against your Payment Method, including a checking account, where applicable. The membership fee will be billed at the beginning of your membership and on each monthly renewal thereafter unless and until you cancel your membership. Click on the "Membership Terms and Details" link on the "Your Account" page to see the commencement date for your next renewal period. We automatically bill your Payment Method each month on the calendar day corresponding to the commencement of your membership. In the event your membership began on a day not contained in a given month, we bill your Payment Method on the last day of such month. For example, if you became a paying member on January 31st, your Payment Method would next be billed on February 28th. You acknowledge that the amount billed each month may vary from month to month for reasons that include differing amounts due to promotional offers, differing amounts due to changes in your membership plan, changes in the amount of applicable sales tax, and charges for VOD. All fees and charges are nonrefundable and there are no refunds or credits for partially used periods. At any time, and for any reason, we may provide a refund, discount, bonus disc or other consideration to some or all of our members ("credits"). The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion. The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future, under any circumstance. We may change the fees and charges in effect, or add new fees and charges from time to time, but we will give you advance notice of these changes by email. If you want to use a different Payment Method or if there is a change in your credit card validity or expiration date, you may edit your Payment Method information by clicking on the "Your Account" button, available at the top of the pages of the Malayalam IPTV Web site. If your Payment Method reaches its expiration date and you do not edit your Payment Method information or cancel your account (see, "Cancellation" below), you authorize us to continue billing that Payment Method and you remain responsible for any uncollected amounts.

  • Ongoing Membership

    Your Malayalam IPTV membership will continue in effect unless and until you cancel your membership or we terminate it. You must cancel your membership before it renews each month in order to avoid billing of the next month's membership fees to your Payment Method. We will bill the monthly membership fee plus any applicable tax to the Payment Method you provide to us during registration (or to a different Payment Method if you change your account information).

  • Cancellation
    You may cancel your membership to Malayalam IPTV at anytime with the agreement that if you can cancel within the first 6 months the set top box charge of $59.99 will be charged to the cc on file , and cancellation will be effective immediately. WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL-MONTH MEMBERSHIP PERIODS OR UNWATCHED MOVIES/TV Content. To cancel, click the words "Cancel Membership" on the "Your Account" page and follow the instructions for cancellation under the heading "Cancel Membership."

    There is no refund on the STB (Set Top Box) and it is the property of the subscriber, all STB sales are final. The original cost of the STB is $99.99, the same is offered to customers at subsidized prices on different plan basis.

    We reserve the right to terminate your account for any or no reason.
LIMITED ONE YEAR WARRANTY

The Set Top Box, remote and the power supply shall be construed as

If within one (1) year from the date of purchase, if the product fails due to a defect in material or workmanship, we shall repair if possible or replace it free of charge. This warranty applies only to the original purchaser and the device cannot be transferred to a third party.

We shall not be liable for incidental or consequential damages to the purchaser or any other party for any loss, damage, injury, or expense of any kind or nature caused directly or indirectly by the product or the failure of the product to operate properly.

This warranty is in Liew of all other express or implied warranties, including the warranty of merchantability and the warranty of fitness for a particular purpose, are hereby modified to exist only as contained in this limited warranty and shall be of the same duration as the warranty of fitness for a particular purpose are hereby modified to exist only as contained in this limited warranty and shall be of the same duration as the warranty period stated above.

The warranty does not apply to: (a) damage caused by accident, abuse, in handling, dropping; (b) acts of God; (c) units which have been subject to unauthorized repair, opened, taken apart or otherwise modified; (d) units not used in accordance with directions; (e) damages exceeding the cost of the product; (f) depreciated or loss of charge time; (g) the finish on any portion of the product, such as surface scratches and/or weathering, as this is considered normal wear and tear. Some states do not allow a limitation of damages so the foregoing limitation may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.

Warranty service is available by mailing postage prepaid to the authorized service facility provided. Warranty does not cover the cost of postage to send the product in for service. Purchaser is responsible for safely sending the product to repair facility. Please be sure to wrap the product securely when mailing to avoid shipping damage.

Features & Functionality
  • Watch VOD Movies Instantly

    Malayalam IPTV allows you to instantly watch available movies on your personal computer or, on certain membership plans, on a television or similar display through a Malayalam IPTV ready device. Currently, the instant watching functionality is provided to you at no additional charge; however, under certain of our membership plans, the instant watching functionality may not be available for viewing content on Malayalam IPTV ready devices. The movies you watch instantly will be in addition to movies you receive under your existing membership. Instant watching movies may not contain all the same features you will find on a DVD-version of the same movie, such as bonus features, language selection, and captions, and not all movies available by mail on DVD are available for instant watching. In addition, some instant watching movies may not be available through all personal computers or MalayalamIPTV ready devices and the availability of movies to instantly watch will change from time to time. The quality of the display of the instant watching movies may vary from computer to computer, and device to device, and may be affected by a variety of factors, such as the bandwidth available through and/or speed of your internet connection. MalayalamIPTV makes no representations about the quality of your instant watching display.

    Availability and Time Limits: The number of movies you may watch instantly will depend on your plan. To view the details of your specific membership plan, click the "Membership Terms and Details" link on the "Your Account" page.
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    System Requirements and Device Limitations: To enjoy watching instantly via your personal computer, your equipment must satisfy certain system requirements. Click here to view the various system requirements. As an additional member benefit, you may instantly watch on up to six unique authorized devices, including personal computers and MalayalamIPTV ready devices. For certain plans, you will be allowed to instantly watch simultaneously on more than one personal computer or through more than one device within your household, up to total of four devices at a given time. To view the number of devices on which you may simultaneously view movies that are associated with your plan, click here. The number of devices and concurrent streams may change without notice to you.

    Geographic Limitation: You may not view TV channels or movie through the STB anywhere other than some restricted countries due to licensing restrictions, including the U.S. territories, and MalayalamIPTV may use technologies to verify your compliance.
Account Access; Identity Protection
    In order to provide you with ease of access to your account, both through your computer and MalayalamIPTV Ready Devices, MalayalamIPTV implements technology that enables us to recognize you as the account holder and provide you with direct access to your account without requiring you to retype any password or other user identification when you revisit the R MalayalamIPTV service. You are responsible for updating and maintaining the truth and accuracy of the information you provide to us relating to your account.

    You are also responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or NRD. If you disclose your password to anyone or share your account and/or devices with other people, you take full responsibility for their actions. Users of public or shared computers or NRDs, or unprotected MalayalamIPTV Ready Devices should log out at the completion of each visit. If you sell or return a computer or MalayalamIPTV Ready Device, you should logout and/or deactivate the device before doing so. If you fail to log out or deactivate your device, subsequent users may be able to access your account information. To deactivate a device, go to Manage MalayalamIPTV ready devices and computers.

    If you find that you're a victim of identity theft and it involves a MalayalamIPTV account, you should notify customer service. Then, you should report this instance to all your card issuers, as well as your local law enforcement agency. MalayalamIPTV reserves the right to place any account on hold anytime with or without notification to the member in order to protect itself and its partners from what it believes to be fraudulent activity. MalayalamIPTV is not obligated to credit or discount a membership for holds placed on the account by either a representative of MalayalamIPTV or by the automated processes of MalayalamIPTV. Disclaimers of Warranties and Limitations on Liability

    THE MALAYALAMIPTV.NET SERVICE, INCLUDING TV CHANNELS/VOD FEATURES, AND FUNCTALITIES ASSOCIATED HEREWITH, THE WEBSITE AND ITS CONTENTS, ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND AND WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE MALAYALAMIPTV.NET SERVICE, THE WEBSITE AND ITS CONTENTS. MALAYALAMIPTV.NET DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE MALAYALAMIPTV.NET SERVICE. INCLUDING SHIPMENT OF STB’s, WILL BE UNINTERRUPTED OR ERROR-FREE, AND YOU AGREE THAT MALAYALAMIPTV.NET MAY ELIMINATE OR OTHERWISE MODIFY ANY OR ALL ASPECTS OF THE MALAYALAMIPTV.NET SERVICE, INCLUDING OUR WATCH INSTANTLY FUNCTIONALITY, OUR COMMUNITY FEATURES OR ANY OTHER ASPECTS OF THE MALAYALAMIPTV.NET SERVICE AT ANY TIME, WITHOUT COMPENSATION OR NOTICE TO YOU. MALAYALAMIPTV.NET SPECIFICALLY DISCLAIMS LIABILITY FOR THE USE OF APPLICATIONS, MALAYALAMIPTV.NET READY DEVICES, AND MALAYALAMIPTV.NET INSTANT STREAMING DISCS, AS DEFINED IN THE APPLICATIONS SECTION ABOVE AND ANY DEVICES ASAND SET FORTH IN THE MALAYALAMIPTV.NET READY DEVICES SECTIONS ABOVE.

    Without limiting the foregoing, we assume no liability or responsibility for any of the following: (i) content contained on or defects from the MalayalamIPTV service, including damage or defects occurring or caused during shipment; (ii) errors or omissions in the content delivered by the MalayalamIPTV service or on the MalayalamIPTV website; (iii) recommendations or advice of Customer Service; (iv) any failures, mis-shipments, delays, or interruptions in the shipment of STB; (v) any failure or interruption in the availability of the MalayalamIPTV service and/or website, including availability of our watch instantly functionality; (vi) delivery and or display of any content contained on the MalayalamIPTV website or through the MalayalamIPTV service, including any movies via our VOD; and (vii) any losses or damages arising from the use of the content provided on the MalayalamIPTV website or the MalayalamIPTV service itself, including any losses or damages arising from watching instantly and/or downloading of related software, downloading and/or use of any other software, including the remote desktop tool offered by Customer Service, MalayalamIPTV instant streaming discs or any conduct by users of the MalayalamIPTV service or website. TO THE EXTENT ALLOWABLE BY LAW, WE AND OUR LICENSORS DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, INCLUDING, FOR EXAMPLE, WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. In addition, we do not represent or warrant that the information accessible via our site is accurate, complete or current. We do not make any representations with respect to the content contained on movies from the MalayalamIPTV service or the descriptions of any movie content contained on our website. We do not represent or guarantee that your use of the MalayalamIPTV service and website will be free from interruption, loss, corruption, attack, viruses, interference, hacking, or other security intrusion and we disclaim any liability with respect thereto. No oral or written information or advice given by us or our authorized representative shall create a warranty or otherwise constitute a representation binding upon MalayalamIPTV or its affiliated parties.

    In no event shall MalayalamIPTV, its shareholders, directors, officers, or employees be liable (jointly or severally) to you for personal injury or any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, business interruption or any other commercial damages or loss, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of the MalayalamIPTV website, its contents or the MalayalamIPTV service, MalayalamIPTV instant streaming VOD, features or functionalities associated therewith. In no event shall our total liability to you for all damages for losses arising from the use or inability to use our website, its contents or the MalayalamIPTV service, including any TV Channels, MalayalamIPTV instant streaming VOD, features or functionalities associated therewith (other than as may be required by applicable law in cases involving personal injury) exceed the amount of one month's membership fee on your membership plan. The foregoing limitations will apply even if the above stated remedy fails of its essential purpose. If any applicable authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest possible extent permitted by applicable law.
     
  • Functionality Compatibility
    MALAYALAMIPTV.NET MAKES NO REPRESENTATIONS OR WARRANTIES CONCERNING MALAYALAMIPTV.NET READY DEVICES OR THE COMPATIBILITY OF THE DEVICE WITH YOUR MEDIA LIBRARY FUNCTIONALITY. Additional disclaimers or limitations of liability may be contained in the various software end user license agreements.
Intellectual Property
  • Copyright

    The MalayalamIPTV streams and all content included on the MalayalamIPTV Web site and delivered to members as part of the service, including movies you can watch, text, graphics, logos, designs, photographs, button icons, images, audio/video clips, digital downloads, data compilations, and software, are the property of MalayalamIPTV, or its suppliers and are protected by United States and international copyright laws or other intellectual property laws and treaties. The compilation of all content on this site is the exclusive property of MalayalamIPTV, and protected by U.S. and international copyright laws. Content shall not be reproduced or used without express written permission from MalayalamIPTV, or its suppliers. You agree to adhere to the restrictions set forth under " MalayalamIPTV streaming ". You agree not to decompile, reverse engineer or disassemble any software (including but not limited to the MalayalamIPTV Movie Viewer Software) or other products or processes accessible through the MalayalamIPTV, not to insert any code or product or manipulate the content of the MalayalamIPTV website in any way that affects the user's experience, and not to use any data mining, data gathering or extraction method. MalayalamIPTV reserves the right to terminate your membership hereunder if MalayalamIPTV, in its sole and absolute discretion, believes that you are in violation of this paragraph, such violations including the MalayalamIPTV instant streaming disc restrictions, copying of DVDs rented to you by us, the unauthorized use of our instant watching movie feature, the MalayalamIPTV Movie Viewer Software or the copying or other unauthorized use of our proprietary content. MalayalamIPTV does not promote, foster or condone the copying of DVDs or any other infringing activity. The use of the MalayalamIPTV service, including DVDs rented to you by us and the MalayalamIPTV instant streaming discs is solely for your personal and non-commercial use. Please see the instructions at the end of these Terms of Use for notifying us of the presence of any allegedly infringing content on the MalayalamIPTV website.

  • Trademarks

    MalayalamIPTV and its logo are registered trademarks of MalayalamIPTV The MalayalamIPTV, MalayalamIPTV.net, Profiles are trademarks or service marks of MalayalamIPTV The MalayalamIPTV website, including but not limited to its graphics, logos, page headers, button icons, scripts and service names constitute trade dress of MalayalamIPTV The trademarks, service marks and trade dress of MalayalamIPTV.net may not be used or reproduced without prior written approval from MalayalamIPTV and may not be used in connection with any product or service that is not affiliated with MalayalamIPTV, in any manner that is likely to cause confusion among customers, in any manner that dilutes the rights of MalayalamIPTV, or in any manner that disparages or discredits MalayalamIPTV. Other trademarks that appear on the MalayalamIPTV website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by MalayalamIPTV Any images of persons or personalities contained on the MalayalamIPTV website are not an indication or endorsement of MalayalamIPTV or any particular product or our service unless otherwise indicated.
Entertainment and Website Content
    We distribute movie, television, and other filmed entertainment and we reserve the right to display and promote the filmed entertainment or other information on our website to you in any manner we choose in our sole and absolute discretion. In addition, the MalayalamIPTV website allows you and other third parties to post reviews or comments concerning the entertainment distributed by us. Any opinions, advice, statements, services, offers, or other information that constitutes part of the content expressed or made available by third parties on the MalayalamIPTV website are those of the respective authors or producers and not of MalayalamIPTV, or its shareholders, directors, officers, or employees. Under no circumstances shall MalayalamIPTV, or its shareholders, directors, officers, directors, or employees be held liable for any loss or damage caused by your reliance on information obtained through the MalayalamIPTV website. It is your responsibility to evaluate the information, opinion, advice, or other content available through the MalayalamIPTV website.
Electronic Communications
    By using the MalayalamIPTV service, you consent to receiving electronic communications from MalayalamIPTV. These communications will include notices about your account (e.g., shipping and receiving e-mails and other transactional information) and information concerning or related to our service, such as featured films or other entertainment information or offerings. These communications are part of your relationship with MalayalamIPTV and you receive them as part of the MalayalamIPTV membership. You agree that any notice, agreements, disclosure or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.
Customer Service
    If you need assistance with your account, you may find answers and reach Customer Service at any time, where you will find the answers to many frequently asked questions and information on reaching a live Customer Service Representative.
Limitations on Use
    You must be 18 years of age or older to become a member of the MalayalamIPTV service. While individuals under the age of 18 may utilize the service, they may do so only with the involvement of a parent or legal guardian. While MalayalamIPTV does distribute products that may be watched by children, we do not intentionally seek to collect information from individuals 13 years of age and younger (see also "Profiles"). Unless otherwise specified, our subscription service and the content on the MalayalamIPTV website, including content viewed through our STB, are for your personal and non-commercial use only and we grant you a limited license to access the MalayalamIPTV website for that purpose. You may not download (other than through page caching necessary for personal use, or as otherwise expressly permitted by these Terms of Use), modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from, the MalayalamIPTV website, including but not limited to information contained within a member or members' Queue, without our express written consent. MalayalamIPTV does not promote, foster or condone the copying of digitally delivered content, or any other infringing activity. You may not frame or utilize any framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of MalayalamIPTV without our express written consent.
Right to Terminate
    We reserve the right to terminate or restrict your use of our service, without notice, for any or no reason whatsoever.
Claims of Copyright Infringement
    It is the policy of MalayalamIPTV to respect the intellectual property rights of others. MalayalamIPTV does not promote, foster or condone the copying of Movies or any other infringing activity. If you believe your work has been copied in a way that constitutes copyright infringement, are aware of any infringing material on the MalayalamIPTV.net website, or know of someone who is making unauthorized use of the content of the MalayalamIPTV.net website, please notify us at the address specified below of your concern by submitting a signed written notice and containing the following:
(i) A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright interest;
(ii) Identification of the copyrighted work claimed to have been infringed;
(iii) Identification of the material on the MalayalamIPTV.net website that is claimed to be infringing, and information reasonably sufficient to permit us to locate the material;
(iv) Information reasonably sufficient to permit us to contact you, such as your address, telephone number, and, if available, your e-mail address;
(v) A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
(vi) A statement that the above information is accurate, and under penalty of perjury, that you are, or are authorized to act on behalf of, the owner of the copyright that is allegedly infringed.

Our copyright notice hotline is (732) 602-7652 and the email address is copyright@ MalayalamIPTV.net. Please note, however, that in order for your notice to us to be effective under the Digital Millennium Copyright Act, your notice must be in writing and contain the elements described above. We will not be able to respond to any customer service or other issues through this phone number or email address. For queries that are not related to copyright matters, please see other ways to contact us.

Written communications concerning copyright infringement or counter-notifications under this section of our Terms of Use should be sent to the following address:

Attn: Ginsburg & Misk
215-48 Jamaica Avenue
Queens Village, New York 11428
Phone: (718) 468-0500


Disputes; Governing Law
    These Terms of Use shall be governed by and construed in accordance with the laws of the state of Delaware, without regard to conflicts of laws provisions. You and MalayalamIPTV.net agree that the United States District Court in New York/Manhattan or the New Jersey Superior Court for the County of Middlesex shall have exclusive jurisdiction over any dispute between you and MalayalamIPTV.net relating in any way to the MalayalamIPTV.net service or Web site or these Terms of Use. You and MalayalamIPTV.net expressly and irrevocably consent to personal jurisdiction and venue in these courts. The parties agree that in any such dispute or subsequent legal action, they will only assert claims in an individual (non-class, non-representative) basis, and that they will not seek or agree to serve as a named representative in a class action or seek relief on behalf of those other than themselves. If any provision or provisions of these terms shall be held to be invalid, illegal, unenforceable or in conflict with the law of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby, and shall remain in full force and effect.

Last Updated: Feb 20, 2011